How to book from the web
Choose a business, compare services, select a team member and time, then confirm with your name, email, and phone when required.
Help and guides
Learn how to book, manage, and grow with Brezya.
Practical articles for clients booking on the web and businesses preparing their public Brezya presence.
For clients
Booking online
Before you confirm
Check the service duration, price, deposit notes, cancellation cutoff, and any custom policy from the business.
Managing your booking
Use the private manage-booking link from your confirmation page to cancel, reschedule, or add the appointment to your calendar.
Phone on file requirements
Some businesses require a phone number before booking so they can verify details or contact you about the appointment.
Adding appointments to your calendar
After booking, use the calendar buttons to add the appointment to Google Calendar, Apple Calendar, Outlook, or another calendar app.
Choosing the right service
Review category names, staff availability, service duration, and pricing so you book the correct appointment the first time.
When plans change
Use your manage-booking link early. Businesses may block cancellations or reschedules after their policy cutoff window.
Keeping booking details accurate
Use the same name, email, and phone number you want the business to see on its appointment calendar.
For businesses
Improve your booking presence
Set up your public booking page
Keep business details, address, staff, services, service categories, photos, and policies complete so clients can book with confidence.
Organize services clearly
Use service categories such as Nails, Wellness & Spa, Make-up, or Skin Care to make large menus easier to browse.
Reduce missed appointments
Clear policies, confirmation links, calendar buttons, and phone requirements help clients arrive prepared.
Prepare for discover
Featured and discover cards work best when your profile has strong photos, accurate pricing, reviews, and current availability.
Write clear policies
Cancellation windows, deposits, refund rules, and custom notes should be easy to understand before a client confirms.
Improve your business card
Use a clean cover photo, keep services current, and maintain consistent categories so clients can compare your business quickly.
Keep availability reliable
Make sure staff schedules, blocked times, and service durations are accurate so web clients see realistic booking times.
Use reminders thoughtfully
Confirmation links, SMS add-ons, and clear appointment details reduce missed appointments without overwhelming clients.
Build a weekly operating routine
Start each week by checking upcoming appointments, blocked times, staff availability, pending reviews, and services that need updates.
Use staff schedules correctly
Assign services to the right team members and keep each worker's hours accurate so clients only see times that can actually be booked.
Keep services easy to choose
Avoid duplicate names, explain premium services clearly, keep durations realistic, and group related services into simple menu categories.
Turn policies into trust
Short, clear rules about late arrivals, deposits, refunds, and cancellations help clients book without needing to message first.
Use photos to sell the experience
Add bright, current photos of your space, team, and results so clients understand your style before they reserve a time.
Track appointment patterns
Review busy days, popular services, repeat clients, and quiet periods so you can adjust staff coverage, promotions, and prices.
Respond to client signals
Use cancellations, no-shows, and low-demand services as feedback to improve policies, reminders, descriptions, or availability.
Prepare staff for online bookings
Make sure the team knows which services they are assigned, how long each service takes, and how to handle booking changes.
Launch new services carefully
Add new services with clear names, starting prices, realistic durations, and the right staff before promoting them in discover.
Use add-ons with a purpose
Choose SMS and other add-ons based on the number of reminders or cancellations you actually need each month.
Business growth
Maximize Brezya day to day
Use these playbooks to keep your profile sharp, reduce manual admin, and turn your booking page into a better client experience.
First 7 days on Brezya
Complete your profile, add services, invite staff, set working hours, publish policies, test a booking, and share your booking link.
Monthly profile checkup
Update photos, remove outdated services, check pricing, review policy wording, and confirm your discover card still looks professional.
How to get more online bookings
Share your booking link on social profiles, encourage repeat clients to book online, and keep availability open during peak demand.
When to adjust prices
Raise or simplify prices when demand is strong, durations are underestimated, or premium services need clearer positioning.
How to reduce admin messages
Detailed service descriptions, good categories, clear policies, and accurate availability answer common client questions before they contact you.
Make discover work harder
A complete listing with strong photos, clean service categories, reviews, and current availability will feel more trustworthy to new clients.
Quick answers
Common questions
Do clients need the app to book?
No. Clients can book from the web booking page. The app is helpful for ongoing discovery, favourites, and managing more of the Brezya experience.
Can a client reschedule from the web?
Yes, when the private manage-booking link is available and the business policy still allows changes.
Why do some bookings ask for a phone number?
Businesses can require a phone number so they can verify the booking, send updates, or contact the client about the appointment.
How do businesses appear better in discover?
Complete profiles, clear categories, accurate service pricing, strong photos, reliable availability, and reviews all make a listing easier to trust.
What should a business set up first?
Start with business details, categories, staff, service menu, working hours, photos, and policies. Then test the public booking flow before sharing your link.
How often should services be updated?
Review services at least monthly, and update them immediately when prices, durations, staff assignments, or availability changes.
How can businesses reduce no-shows?
Use clear policies, accurate phone details, calendar links, reminders where appropriate, and realistic cancellation windows.
What makes a service menu easier to book?
Clear names, simple categories, realistic durations, transparent pricing, and avoiding duplicate or confusing service options.